Equa EstatesEQUA

LEGAL

Privacy Policy

Last updated: 2 July 2025

At EQUA Estates, protecting the privacy and confidentiality of our clients and prospective clients is fundamental to how we operate. This Privacy Policy explains what personal information we collect through this website, how we use it, and the rights you hold over it. It applies to all visitors to equaestates.com and anyone who submits information through our digital services.

1. Who We Are

EQUA Estates (“we”, “us”, “our”) is a luxury property advisory operating from Marbella Golden Mile, 29602 Marbella, Spain. We act as the data controller for all personal information collected through this website and the services described below.

You may contact our data protection point of contact at advisory@equaestates.com.

2. What Personal Data We Collect

We collect personal data only when you actively interact with our services. The table below describes each data touch-point on this website:

FEATUREDATA COLLECTEDPURPOSE
Contact / Consultation FormFull name, email address, phone number (optional), free-text messageTo respond to your advisory enquiry
Property Inquiry FormFull name, email address, phone number, preferred viewing date, messageTo arrange a private property viewing
Property Valuation RequestFull name, email address, phone number (optional), property location and detailsTo provide a confidential valuation consultation
Matchmaker QuestionnaireBudget range, lifestyle preferences, family framework, purchase timeline, full name, email addressTo curate a personalised property selection
Off-Market Portal AccessEmail addressTo verify and grant access to off-market listings
Newsletter SubscriptionEmail addressTo send curated market dossiers and editorial content
WhatsApp CommunicationsYour phone number and conversation history (handled by Meta/WhatsApp)To facilitate direct advisory communication
Website UsageIP address, browser type, device type, pages visited, session duration (via server logs and cookies)Site security, performance, and analytics

We do not collect sensitive personal data (such as health, political, or financial account data) through this website.

4. How We Use Your Data

We use the personal data we collect to:

  • Respond to enquiries and arrange consultations or property viewings.
  • Provide personalised property recommendations through our Matchmaker service.
  • Grant access to off-market property listings to verified applicants.
  • Send our seasonal editorial dossiers and market intelligence reports (newsletter subscribers only).
  • Maintain records of our advisory interactions for operational continuity.
  • Detect, investigate, and prevent fraud, security incidents, and abuse.
  • Comply with legal and regulatory obligations applicable to real estate advisory in Spain.

We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

5. Third-Party Processors

We engage the following sub-processors who may handle your personal data on our behalf. Each is bound by data processing agreements and applicable data protection law:

PROCESSORPURPOSELOCATION
Supabase Inc.Database hosting and storage of form submissionsUnited States (EU data residency options available)
Netlify Inc.Website hosting, CDN, and serverless functionsUnited States
Meta Platforms (WhatsApp)Third-party messaging when you initiate a WhatsApp conversationUnited States

6. Data Retention

We retain personal data only for as long as necessary for its stated purpose:

  • Enquiry and form submissions: Up to 3 years from the last interaction, unless a transaction is completed.
  • Matchmaker profiles: Up to 2 years from submission date, or until you request deletion.
  • Off-market access records: 12 months from the date of access grant.
  • Newsletter subscriptions: Until you unsubscribe or request erasure.
  • Website server logs: 90 days on a rolling basis.

7. Your Rights

As a data subject under the GDPR, you have the following rights. To exercise any of them, contact us at advisory@equaestates.com. We will respond within 30 days.

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Ask us to correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
  • Right to Restriction: Ask us to suspend processing of your data in certain circumstances.
  • Right to Data Portability: Receive your personal data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
  • Right to Lodge a Complaint: File a complaint with the Spanish Data Protection Agency (AEPD) at aepd.es, or with the supervisory authority in your EU country of residence.

8. Cookies and Tracking

This website uses a limited set of cookies to operate correctly:

  • om_access Session cookie granting access to off-market listings after email verification. Expires at end of browser session.
  • Hosting / CDN cookies Netlify may set technical cookies for load balancing and security. These do not contain personally identifiable information.

We do not currently use advertising, profiling, or third-party analytics cookies. Should this change, this policy will be updated and you will be prompted for consent.

9. International Data Transfers

Our website is hosted on Netlify and our database is operated by Supabase Inc., both of which are headquartered in the United States. Data transfers to the United States are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission, providing an equivalent level of protection to that required within the EEA. For further information on the safeguards in place, please contact us.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. These measures include encrypted data transmission (TLS/HTTPS), row-level security policies on our database, and access controls restricting data to authorised personnel only. No method of transmission over the internet is 100% secure; if you believe your data has been compromised, please notify us immediately.

11. Contact the Data Controller

For any questions regarding this Privacy Policy, to exercise your rights, or to make a complaint about how we handle your personal data, please contact:

EQUA Estates

Marbella Golden Mile, 29602 Marbella, Spain

advisory@equaestates.com

+34 624 032 077

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page will always indicate when the most recent revision was made. Where changes are material, we will endeavour to notify active enquirers by email. We encourage you to review this page periodically.